24 x 7 Support

BlackBerry

• When Updating My Skyscape Blackberry Reader Receive a COD Download Error

Download

• How do I download from your website without being charged again ?

Installation on Pocket PC / WinCE

• What do I do if I get Error: "The update that you installed was for an older version of Windows Mobile" when installing a product update on a Pocket PC running Windows Mobile 2003 Second Edition ?

iPhone

• How Do I Get Updates For My Programs?

MedAlert PDA

• How do I receive MedAlerts? / I stopped receiving MedAlerts.

PalmPre

• I have installed Skyscape resources on my Palm Pre and they were working fine, but I can’t find them now after updating Classic.
• Will I get my MedAlert messages on the Palm Pre?

Products on SD cards

• Skyscape Products purchased on SD Cards: Installation instructions for Macintosh for Palm OS Devices (Pocket PC not supported on MAC).

smARTUpdate

• How Do I Install New Editions?
• How to install Smart Update or verify version installed?
• How to remove Smart Update ?
• What is Smart Update and how do I configure it?
• What is Smart Update?

Symbian

• How do I update my Skyscape Programs on my Nokia Symbian Device?

Synchronization Issue

• Every time I connect my Pocket PC, Smart Sync hangs my system, how do I resolve this?

Update

• Do I have to remove the old version from my handheld when I update ?
• Do I need a serial number or unlock code to update?
• Does the product on my handheld device ever stop functioning if I choose not to upgrade after a year?
• How do I update Skyscape products on my handheld device?
• How often do you update your products ?
• How to automatically update your Skyscape products using Smart Update (Windows PC only).
• I bought a new device and want to put the updated version on it. How do I do that?
• I pressed on the OTA (Over the Air) update (set of two interlocking blue arrows) and received a wireless update unsuccessful error.
• If I buy the software today and you come out with a new edition shortly thereafter, can I get it for free?
• What is a Subscription Upgrade/Update policy for the Standard Version?
• What is the price of updates/upgrades after the first year ?
• Where can I get product updates?
• Where can I get the update ?

Website

• If I update my email address in your system, will my password also change?