24 x 7 Support

Skyscape is here to keep you up and running, around the clock. For the quickest answers, search our Knowledge Base or review our FAQs listed below. You can also contact us directly via chat, email or phone.

Frequently Asked Questions

Product Installation Guides

Android
BlackBerry
iPhone/iPod Touch/iPad
- Installation Guide
- Workshop
Symbian
Palm Pre Classic

Contact Skyscape Support

Online chat connects you "live" with a support team member, 24 x 7 x 365. Click here to begin.

Email us at any time using this short, convenient form

Phone us at 508-460-6500

Click here to check eligibility for phone support
Phone support offered 8:30 am - 5:30 pm Eastern (U.S.) Time, Monday through Friday

Top Support Issues

	What is the Standard Version?

	What is the Subscription Version?

	Does Skyscape offer automatic renewals?

	What is your return policy on hardware packages purchased at Skyscape.com?

	How do I Redeem Gift Certificates/Honoraria?

	What do I do if I get Error: "This application requires shared libraries" when opening a product on my Palm OS device?

	How to resolve the "Invalid pocket pc application error" on Pocket PC/Windows SmartPhone

Top Support Issues

	Loading Skyscape Resources on various platforms

	Skyscape resources in the Clinical setting

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